Included in this section are various listings and contacts that are recommended sources of information that have been compiled from frequently asked questions and inquiries. Charlotte Mecklenburg Police Department has also compiled a Citizens’ Guide with a listing of important phone numbers. Click here for the guide.

Telephone #
Web Address Link/Email
All Emergency Calls 911
Poison Control Center – Charlotte – 24 Hour Hotline 800-222-1222
Highland Creek Security (non-emergency)
Highland Creek Security Committee


Charlotte Mecklenburg – All Departments – City and County including Animal Control

311 All Departments
Cabarrus County Animal Control 704-920-3288
City of Concord 704-920-5555
U.S. Postal Service – Charlotte 704-547-2350
Hospitals and Urgent Care Facilities – Emergency Dial 911
Carolinas HealthCare – University 704-863-6000
Urgent Care All Urgent Care Locations
Carolinas HealthCare – Northeast  704-403-3000
Public Resources
University City Regional Public Library 704-416-7200 University City Public Library
Charlotte-Douglas International Airport 704-359-4000 Charlotte-Douglas Airport
Concord Regional Airport 704-920-5900 Concord Regional Airport
Utilities and Public Service Companies
Duke Energy – Report outages 800-POWERON
Spectrum – Formerly Time Warner Cable 877-566-4892
AT&T 800.288.2020
Charlotte Mecklenburg Utilities 704-336-2211  
Piedmont Natural Gas 800-752-7504

Windstream Communications (Dominion neighborhoods)

Google Fiber (Mecklenburg County neighborhoods)



(844) 36-FIBER


Google Fiber

ADT Home Security

CPI Security

Vivint Home Security




Law Enforcement – Non-Emergency Numbers
Charlotte Mecklenburg Police Department (non-emergency) 704-336-7600 CMPD Website
City of Concord Police Department 704-786-9155 Concord PD Website